Important Information
Cancellation Policy
We strive to be as flexible as possible while ensuring fairness for all parties.
Standard Cancellations
- Cancellations made at least 72 hours before delivery receive a full refund, minus any processing fees.
- Within 72 hours of delivery: partial refund or credit, depending on preparation already completed.
- Once items are delivered or en route, cancellations are not eligible for a refund.
Early Returns
- Returning rental items before the end of your rental period does not qualify for a refund on unused days.
No-Shows
- If delivery cannot be completed because the customer is unavailable at the agreed time and location, the order may be treated as a no-show and may not qualify for a refund.
Changes to Your Booking
- We're happy to accommodate reasonable changes (delivery times, item substitutions) whenever possible. Contact us at least 72 hours before your delivery date.
Policy Updates
- The version of this policy in effect at the time of your booking applies to your order.
Questions? WhatsApp us or visit our Contact page.
Medical · Daily Rental
Dreo humidifier Smart HM311S
Age Range
Suitable for newborns and all ages
The Dreo Smart Humidifier HM311S is an intelligent cool mist humidifier designed to create a healthier, more comfortable environment for babies, toddlers, and the whole family. With a generous 4-litre top-fill tank, it delivers up to 36 hours of continuous mist output without the need for overnight refills, making it ideal for long-haul stays near Heathrow Airport. Operating at just 28dB in sleep mode — quieter than a whisper — the HM311S is engineered to keep nurseries and bedrooms tranquil while maintaining optimal humidity levels. Its dual-intake design produces a supersized ultrafine mist that disperses evenly across rooms up to 300 sq ft, providing rapid relief from dry air that can irritate babies delicate airways and skin. Smarter humidity control is at your fingertips: the built-in humidity sensor monitors real-time conditions, while the DREO app, touch controls, or voice commands via Amazon Alexa and Google Assistant let you adjust settings without disturbing a sleeping baby. A 30 degree tiltable nozzle lets you direct mist precisely where it is needed most. The HM311S also features an aromatherapy essential oil tray for a soothing scented environment, a soft integrated nightlight, an LED humidity display, and a modular design that makes weekly cleaning straightforward. Auto shut-off activates when the tank runs dry, giving parents complete peace of mind.
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We strive to be as flexible as possible while ensuring fairness for all parties.
Standard Cancellations
- Cancellations made at least 72 hours before delivery receive a full refund, minus any processing fees.
- Within 72 hours of delivery: partial refund or credit, depending on preparation already completed.
- Once items are delivered or en route, cancellations are not eligible for a refund.
Early Returns
- Returning rental items before the end of your rental period does not qualify for a refund on unused days.
No-Shows
- If delivery cannot be completed because the customer is unavailable at the agreed time and location, the order may be treated as a no-show and may not qualify for a refund.
Changes to Your Booking
- We're happy to accommodate reasonable changes (delivery times, item substitutions) whenever possible. Contact us at least 72 hours before your delivery date.
Policy Updates
- The version of this policy in effect at the time of your booking applies to your order.
Questions? WhatsApp us or visit our Contact page.
